1. Introduction

Proteus Technologies Pvt Ltd. (“we,” “us,” or “our”) provides a platform that enables businesses to integrate and communicate with their customers via the WhatsApp Business API. We are committed to protecting the privacy of our partners (“Clients”) and their end-customers.

This Privacy Policy explains how we collect, use, and safeguard information when you use our services as part of the Meta Tech Partner ecosystem.

2. Information We Collect

As a Tech Partner, we process information on behalf of our Clients. This includes:

• Account Information: Name, email, phone number, and Meta Business Manager ID provided during the onboarding process.
• WhatsApp Metadata: Phone numbers, message timestamps, and delivery status.
• Message Content: While WhatsApp messages are end-to-end encrypted, we process the content transmitted through our API to facilitate delivery to your dashboard or CRM.
• Usage Data: IP addresses, device information, and logs related to your interaction with our platform.

3. How We Use Your Information

We use the collected data to:

• Facilitate the WhatsApp Embedded Signup and onboarding process.
• Provide, maintain, and improve our messaging services.
• Comply with Meta’s Platform Terms and WhatsApp Business Policies.
• Monitor for fraudulent activity or violations of our Terms of Service.

4. Data Sharing and Disclosure

We do not sell your data. We share information only in the following circumstances:

• With Meta: To provision your WhatsApp Business Account (WABA) and ensure API functionality.
• Service Providers: Third-party vendors who assist in hosting, security, and customer support.
• Legal Requirements: If required by law or to protect our rights and the safety of users.

5. Data Retention

We retain personal data only as long as necessary to provide our services or as required by law.

• Message Logs: Typically retained for 30 Days for troubleshooting purposes unless otherwise requested by the Client.
• Account Data: Retained for the duration of your partnership with us.

6. End-User Privacy 

Our Clients are responsible for ensuring they have obtained appropriate consent from their end-customers before sending messages via WhatsApp. We act as a Data Processor, and our Clients act as the Data Controller.

7. Security

We implement industry-standard security measures, including:

• Encryption of data at rest and in transit (HTTPS/TLS).
• Strict access controls for internal staff.
• Regular security audits of our API infrastructure.

8. International Data Transfers

Information may be transferred to and maintained on servers located outside of your country. We ensure all transfers comply with applicable data protection laws (such as GDPR or CCPA).

9. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [Insert Contact Email].

10. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date.”