Ux finally reaches enterprise solutions

For decades ERP vendors have been focusing on getting the business process “transactionalised”. Systems were designed to address complex business requirements, provide controls and cover maximum ‘functionality’.

The emphasis was always automation and controls. User experience and ease of use was never a priority. These ERP solutions with their inherent complexity, lead to problems with adoption. Frustrated by the cumbersome screens and user experience, users either stopped using it or found ways around the system, diluting process outcomes.

With the introduction of user friendly consumer apps, users found it very easy to use them for everyday banking, shopping, booking services and playing complex games, without any training. Apps had to be intuitive, recognise and understand how the user would interact with the app, prompt the user with the most likely next step, among a host of possibilities.

This approach helped a prolific adaption of consumer apps. The B2C app providers did not have the liberty to reach out to all their consumers, train them or expect them to read manuals. If their customers could not use the app they did not have a solution!.

Most products we use today are designed for the customer to start using as soon as it is unpacked. We are in an age of “No Manual Required” How many of us have read a user manual to start using our shaver, smart phone, music system or even a car. Waking up to a ‘No Manual Required’ era, we at Proteus decided to completely change the UX of our enterprise app.

Our young and dynamic innovation team at Proteus was cognisant to the changes in UX around them and decided to change the whole approach towards enterprise solution UX. We decided to address the complexity of business with the simplicity of a consumer app.

We built Vision, an enterprise app that is designed to work like a B2C solution. Changing the user interface was only the tip of the iceberg. A lot of work had to be carried out 700ft below the surface . We incorporated an AI engine to understand and prompt the user of the most likely method to complete his work. We remember and retain how a user has been working in the interface and provide him the same experience the next time he logs in.

Change is the only constant and only those who adapt to it will survive in this fast-changing world of technology and UX.

 

 

Ux finally reaches enterprise solutions

For decades ERP vendors have been focusing on getting the business process “transactionalised”. Systems were designed to address complex business requirements, provide controls and cover maximum ‘functionality’.

The emphasis was always automation and controls. User experience and ease of use was never a priority. These ERP solutions with their inherent complexity, lead to problems with adoption. Frustrated by the cumbersome screens and user experience, users either stopped using it or found ways around the system, diluting process outcomes.

With the introduction of user friendly consumer apps, users found it very easy to use them for everyday banking, shopping, booking services and playing complex games, without any training. Apps had to be intuitive, recognise and understand how the user would interact with the app, prompt the user with the most likely next step, among a host of possibilities.

This approach helped a prolific adaption of consumer apps. The B2C app providers did not have the liberty to reach out to all their consumers, train them or expect them to read manuals. If their customers could not use the app they did not have a solution!.

Most products we use today are designed for the customer to start using as soon as it is unpacked. We are in an age of “No Manual Required” How many of us have read a user manual to start using our shaver, smart phone, music system or even a car. Waking up to a ‘No Manual Required’ era, we at Proteus decided to completely change the UX of our enterprise app.

Our young and dynamic innovation team at Proteus was cognisant to the changes in UX around them and decided to change the whole approach towards enterprise solution UX. We decided to address the complexity of business with the simplicity of a consumer app.

We built Vision, an enterprise app that is designed to work like a B2C solution. Changing the user interface was only the tip of the iceberg. A lot of work had to be carried out 700ft below the surface . We incorporated an AI engine to understand and prompt the user of the most likely method to complete his work. We remember and retain how a user has been working in the interface and provide him the same experience the next time he logs in.

Change is the only constant and only those who adapt to it will survive in this fast-changing world of technology and UX.